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Company Overview 

Welcome to Performance Support, Incorporated. We've been in business over twenty five years and we support computer systems, networks, workgroups and technology--from mainframe "big iron" to PC on the desktop. We do system security, engineering and development, web services, quality assurance, database administration, comprehensive systems consulting and more! You can have expert system support at reasonable hourly prices or you can outsource entirely and let us manage the systems.

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PC Technician/Help Desk    Apply Now >>
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Job Description 

PC Technician and Help Desk Specialist

We have an IMMEDIATE requirement for a PC Technician with a proven track record for maintenance, support, and upgrades for government IT equipment.  Certifications are REQUIRED. 

  •  Strong technical PC skills in enterprise hardware is required as well as ability to track inventory in appropriate database or other equally applicable software.
  • Candidate must be competent, self-motivated, and have CURRENT CERTIFICATIONS.  
  • Candidates must have strong communication skills, and also be capable of handling aspects of government hardware configuration and help-desk questions.

     Candidates must have an ACTIVE Defense Security Service clearance. NO EXCEPTIONS.

  • Must be a US Citizen. Performance Support, Inc. is an equal-opportunity employer.
  • Candidates without proof of CURRENT certifications (Security +, Windows platform or higher) will not be considered.
  • Customer-oriented trouble resolution, human relationship skills, and a generally mature attitude of service will be most successful.
  • Requires working in logistics environment, locally separated facilities, and also confined cubed environments necessitating working in tight spaces occasionally.

     

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Job Requirements 

HelpDesk/PC Specialist

Experience Required:
  • The successful candidate must have strong technical skills in enterprise troubleshooting, hardware configuration and also be able to work in a physical environment requiring lifting, moving, placing, configuring, and palleting equipment, salvage components, and convey directions to vendors.
  • Printer troubleshooting expertise is required.
  • Must be able to effectively support user base with Windows troubleshooting skills in Win7 and XP.
  • Must be able to configure and deploy multiple machines in a variety of settings.
  • Must be able to effectively capture user concerns and effectively resolve them to the satisfaction of the customer and the user.
  • Must have excellent verbal and written communications skills required as well as responsible and mature.  Ability to deal with customers.
  • The successful candidate will have certifications and at least three years of experience in a depot support setting. 
  • Candidates must have an ACTIVE SECRET Defense Security Service security clearance. NO EXCEPTIONS. Must be a US Citizen. Performance Support, Inc. is an equal opportunity employer.
  • Any additional PC experience in troubleshooting and telephone support, including appropriate telephone response, is desireable.  The candidate MUST have completed certification requirements.  Security + REQUIRED.   A+, Microsoft platform certification required in order to be considered.  Must have Win7 or equal cert to meet IAT Level II requirement.
  • Additional certifications, namely Microsoft or CISCO, are desirable. 
 

 

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