Welcome to the Hampton Inn Madison - West Towne Mall Area hotel located in Madison, Wisconsin. We're just across the street from West Towne Mall and within a few miles of the University of Wisconsin - Madison, Alliant Energy Center, Kohl Center Camp and Camp Randall Stadium.
Come explore our fresh new look and feel throughout the hotel, including complimentary wireless high-speed internet access. We're proud to offer an even more abundant complimentary breakfast buffet, with new hot items like sausage, eggs and warm biscuits. In a hurry? Grab an On The Run Breakfast Bag™ by the front desk and be on your way.
Fostering a positive, supportive, fun and hard-working environment enables The North Central Group and our hotels to flourish. It's incredibly rewarding for our team members to be part of an organization in which their co-workers are engaged and inspired to do their best in pursuit of our Mission.
View our Photo Gallery to get a sense of our passionate and enthusiastic culture.
Our Mission
To be recognized as one of the industry's premier hotel management and development companies by our team members, guests, owners and peers.
Pledge to Our Team Members
Our team members are the foundation of our company's commitment to excellence. We pledge to provide team members with appreciation, recognition and a nurturing environment. Our team members will learn, grow and have confidence and courage to provide exceptional service.
Promise to Our Guests
We promise to consistently deliver exceptional service to our valued guests by connecting with a warm welcome, continually anticipating needs and creatively exceeding expectations.
Commitment to Our Owners
We commit to maximizing profit and owner value through dynamic, engaged leadership showing commitment of our head, heart and hands. We will accomplish this through personal, professional and financial accountability within our hotels, our company and the industry.
Core Values
An organization must have a solid foundation in order to grow and prosper. Values are beliefs and ideologies that guide an organization's decision making process. At The North Central Group, we have identified six core values that serve as guide posts for all organizational decisions.
Professionalism (Proper Conduct, Respect)
"It doesn't matter how you look. What matters, is how you think and act."
– Unknown
Integrity (Ethical, Honest, Sincere)
"Have the courage to say no. Have the courage to face the truth. Do the right thing because it is right. These are the keys to living your life with integrity."
– W. Clement Stone
Excellence (Striving Towards Ultimate Success)
"Desire is the key to motivation, but it's determination and commitment to an unrelenting pursuit of your goal - a commitment to excellence - that will enable you to attain the success you seek."
– Mario Andretti, US Auto Racer
Innovation (New Ideas, Creativity)
"Imagination is more important than knowledge, for knowledge is limited, whereas imagination embraces the entire world."
– Albert Einstein
Flexibility (Responsiveness to Change)
"...success in life is not how well we execute Plan A; it's how smoothly we cope with Plan B. And for most of us, that's 99 percent of the time."
– Sarah Ban Breathnach
Fun (Energy, Enthusiasm, Passion)
"From there to here, and here to there, funny things are everywhere."
– Dr. Seuss
Operating Philosophy
To build upon the foundation established by our core values and to further shape our operating philosophy, we have embraced the principles of FiSH!, Who Moved My Cheese?, and QBQ! - books with simple yet powerful concepts that serve as a blueprint for building an organization that will last.
Benefits for Hotel Hourly Team Members
Limited Health Care Plan
Dental Benefit Plan
Flexible Spending Account (FSA) for Medical Reimbursement and Dependent Care
401(k) Savings Plan
Voluntary Goup Life Insurance
Voluntary Short-term Disability Insurance
Voluntary Critical Illness Insurance including Cancer
Voluntary Accident Insurance
Vacation Pay
Career Development & Learning Opportunities
Educational Assistance Program
Team Member Recognition Programs
Hotel Travel Discounts
With the exception of the 401(k) Savings Plan, team members working at least 25 hours per week are eligible to begin participation the first of the quarter following 30 days of continuous employment.
Health Care Plan
The North Central Group provides an individual insurance policy that offers set benefit coverages for the most common every day illnesses and accidents at an affordable price. You have the option of electing health care for yourself, your spouse and/or your dependents.
Dental Benefit Plan
The North Central Group Dental Benefit Plan will provide a complete program to ensure your dental health. Coverage is included for important preventative care and for treatment needed as a result of dental disease or accidental injury. You have the option of electing dental benefits for yourself, your spouse and/or your dependents.
Flexible Spending Account (FSA) for Medical Reimbursement and Dependant Care
This plan allows you to take advantage of Section 125 of the Internal Revenue Code. The Best flex plan increases your take home pay by allowing you to pay certain insurance, medical and dependent care expenses before taxes. The Best flex is not an insurance policy. Refer to the Best flex Program Summary in your benefits enrollment folder. The Health Care FSA has a $6,000 plan year maximum. The Dependent Care FSA has an IRS imposed maximum of $5,000 per year “single head of household” or “married, filing jointly”; $2,500 if you are married and filing separately.
401(k) Saving Plan
The North Central Group 401(k) Savings Plan will enable you to build savings to achieve financial security for you and your family's future. Team members must complete one year of employment, be 21 years of age, and work at least 25 hours per week. The entry dates are the first of each quarter.
Team members may contribute from 2% to 60% of their annual salary. The current employer discretionary match is 25% of the first 5% of contributions that the team member makes. Matches are made twice per year after June 30 and after December 31.
Voluntary Group Life Insurance
You have the option to purchase term life insurance for yourself, your spouse and/or your dependents. You can elect five times your annual salary up to a maximum of $150,000. Your spouse qualifies for 50% of the amount of coverage you elected up to a maximum of $25,000 and dependants qualify for $5,000 or $10,000.
Voluntary Short-term Disability Insurance
Short-term disability is protection that helps replace your income for you and your family if you are unable to work because of a non-work related illness or injury.
Voluntary Accident Insurance
Accident Insurance can help prepare and see your family through the unexpected. This plan provides benefits for initial care and treatment in addition to the follow-up care that you may need.
Voluntary Critical Illness Insurance including Cancer
Critical Illness is designed to supplement your major medical coverage to help with the high costs of treatments for critical illnesses. Benefits may range from $5,000 to $50,000. Illnesses covered include heart attacks, strokes, cancer and major organ transplants.
Vacation Pay
The North Central Group believes that our team members should be given the necessary time for rest and relaxation. Team members are eligible for one week of vacation after only six months of employment, an additional week at one year and two weeks on your second through fifth anniversaries. Three weeks are provided after five years of employment and four weeks after 10 years of employment.
Career Development & Learning Opportunities
The North Central Group is reputable and growing company and we know that our people are the key to our success! We encourage team members to strive for continual personal and professional development as we believe strongly in the importance of training. We value our ability to promote from within and are able to accomplish this by mentoring and developing our people to move within the organization.
Educational Assistance Program
Our Educational Assistance Program provides an opportunity for team members to gain additional skills and knowledge through coursework from an approved educational institution. Team members who work an average of 20+ hours per week are eligible after six months of employment. Upon receipt of a passing grade, team members will be reimbursed for 100% of books and tuition fees up to $400 per semester.
Team Member Recognition Programs
In valuing the contribution and efforts made by our team members, The North Central Group provides an array of team member recognition programs. These programs include Service Anniversary Awards, Team Member of the Year Award, Catch of the Day program and Anniversary Pay, to name a few.
Hotel Travel Discounts
The North Central Group is pleased to provide its team members with a team member discount room rate (of up to 50% off) at any of its managed hotels. Each year, upon the team member's anniversary, he/she is eligible to receive two free room nights for use at any North Central Group hotel. Team members are also eligible to receive discounted room rates when staying at any participating franchise hotels as provided by the specific brand.
Benefits for The North Central Group Corporate Office and Hotel Salaried Team Members
Health Care Plan
Dental Benefit Plan
Flexible Spending Account (FSA) for Medical Reimbursement and Dependant Care
401(k) Savings Plan
Short–Term Disability Insurance
Long–Term Disability Insurance
Basic Life and AD&D Insurance
Voluntary Group Life Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance including Cancer
Voluntary Short-term Disability Insurance
Vacation Pay
Career Development & Learning Opportunities
Educational Assistance Program
Team Member Recognition Programs
Hotel Travel Discounts
With the exception of the 401(k) Savings Plan and the FSA, corporate office and property salaried team members, working at least 25 hours per week, are eligible to begin participation the first of the month following 30 days of continuous employment.
Health Care Plan
The North Central Group provides team members with a Preferred Provider Organization (PPO) Health Plan. This plan gives you teh option to visit the physician(s) of your choice. By visiting in-network providers, your and your family often reduce out-of-pocket expenses you pay, while still receiving quality care.
Dental Benefit Plan
The North Central Group Dental Benefit Plan will provide a complete program to ensure your dental health. Coverage is included for important preventative care and for treatment needed as a result of dental disease or accidental injury. You have the option of electing dental benefits for yourself, your spouse and/or your dependents.
Flexible Spending Account (FSA) for Medical Reimbursement and Dependant Care
Team members are eligible to begin participation the first of the quarter following 30 days of continuous employment, and work at least 25 hours per week. This plan allows you to take advantage of Section 125 of the Internal Revenue Code. The Best flex plan increases your take home pay by allowing you to pay certain insurance, medical and dependent care expenses before taxes. The Best flex is not an insurance policy. Refer to the Best flex Program Summary in your benefits enrollment folder. The Health Care FSA has a $6,000 plan year maximum. The Dependent Care FSA has an IRS imposed maximum of $5,000 per year “single head of household” or “married, filing jointly”; $2,500 if you are married and filing separately.
401(k) Saving Plan
The North Central Group 401(k) Savings Plan will enable you to build savings to achieve financial security for you and your family's future. Team members must complete one year of employment, be 21 years of age, and work at least 25 hours per week. The entry dates are the first of each quarter.
Team members may contribute from 2% to 60% of their annual salary. The current employer discretionary match is 25% of the first 5% of contributions that the team member makes. Matches are made twice per year after June 30 and after December 31.
Short-Term Disability Insurance
This plan is designated to continue your pay if you are unable to work because of a non-work related illness or injury. It provides you with coverage at two-thirds of your base wage with a maximum of $500 per week. The benefit begins on the 15 th day following the illness or injury and continues up to a maximum of 90 days (from the date of the illness or injury). These benefits are provided by the employer at no cost to you.
Long-Term Disability Insurance
If you are unable to work because of a non-work related illness or injury for more than 90 days, on the 91st day you are eligible for the benefit. This plan provides you with coverage at two-thirds of your base wage with a maximum of $6,000 per month. Benefits begin on the 91st day. These benefits are provided by the employer at no cost to you.
Basic Life and AD&D
The North Central Group provides you with a $30,000 Death Benefit and a $30,000 Accidental Death and Dismemberment Benefit. These benefits are provided by the employer at no cost to you.
Voluntary Group Life Insurance
You have the option to purchase term life insurance for yourself, your spouse and /or your dependents. This coverage is available through UNUM Lifestyle Protection. The available coverage levels are:
Employee Spouse Children over 6 months of age*
$20,000 $5,000 $2,000
$4,000
Up to Up to $6,000
$8,000
$500,000** $500,000 $10,000
Employee coverage available in $10,000 increments
Spouse coverage available in $5,000 increments
*Children under 6 months of age - $1,000
**Not to exceed 5 times annual salary
Voluntary Accident Insurance
Accident Insurance can help prepare and see your family through the unexpected. This plan provides benefits for initial care and treatment in addition to the follow-up care that you may need.
Voluntary Critical Illness Insurance including Cancer
Critical Illness is designed to supplement your major medical coverage to help with the high costs of treatments for critical illnesses. Benefits may range from $5,000 to $50,000. Illnesses covered include heart attacks, strokes, cancer and major organ transplants.
Voluntary Short-term Disability Insurance
Short-term disability is protection that helps replace your income for you and your family if you are unable to work because of a non-work related illness or injury.
Vacation Pay
The North Central Group believes that our team members should be given the necessary time for rest and relaxation. Team members are eligible for one week of vacation after only six months of employment, an additional week at one year and two weeks on your second through fifth anniversaries. Three weeks are provided after five years of employment and four weeks after 10 years of employment.
Career Development & Learning Opportunities
The North Central Group is a reputable and growing company and we know that our people are the key to our success! We encourage team members to strive for continual personal and professional development, as we believe strongly in the importance of training. We value our ability to promote from within and are able to accomplish this by mentoring and developing our people to move within the organization.
Educational Assistance Program
Our Educational Assistance Program provides an opportunity for team members to gain additional skills and knowledge through coursework from an approved educational institution. Team members who work an average of 20+ hours per week are eligible after six months of employment. Upon receipt of a passing grade, team members will be reimbursed for 100% of books and tuition fees up to $400 per semester.
Team Member Recognition Programs
In valuing the contribution and efforts made by our team members, The North Central Group provides an array of team member recognition programs. These programs include Service Anniversary Awards, Team Member of the Year Award, Catch of the Day program and Anniversary Pay, to name a few.
Hotel Travel Discounts
The North Central Group is pleased to provide its team members with a team member discount room rate (of up to 50% off) at any of its managed hotels. Each year, upon the team member's anniversary, he/she is eligible to receive two free room nights for use at any North Central Group hotel. Team members are also eligible to receive discounted room rates when staying at any participating franchise hotels, as provided by the specific brand.
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