Northwest and Northwest Airlink together operate approximately 1,400 daily departures, with hubs in Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam.
- Northwest began on October 1, 1926, flying mail between Minneapolis/St. Paul and Chicago.
- Passenger service began in 1927.
- On July 15, 1947, Northwest pioneered the Great Circle route to Asia, with service to Tokyo, Seoul, Shanghai, and Manila.
- Northwest operates more than 200 nonstop flights between the United States and Asia each week.
Service
Northwest Airlines is one of the world's largest airlines. Northwest is a member of SkyTeam, a global airline alliance partnership with Aeroflot, AeroMéxico, Air France, Alitalia, Continental Airlines, CSA Czech Airlines, Delta Air Lines, KLM Royal Dutch Airlines and Korean Air. SkyTeam offers customers one of the world's most extensive global networks. Northwest and its travel partners serve more than 900 cities in excess of 160 countries on six continents.
- The U.S. system spans 49 states and the District of Columbia.
- Reservations can be made online through nwa.com Reservations or by calling 1-800-225-2525.
Hub Cities
Amsterdam, Detroit, Memphis, Minneapolis/St. Paul and Tokyo.
Facilities- World Headquarters: Minneapolis/St. Paul
- Reservations Centers:
Baltimore, Chisholm, Minn.; Minneapolis/St. Paul; Seattle/Tacoma; Tampa, Fla. - Maintenance Bases:
Duluth, Minn.; Minneapolis/St. Paul; Tokyo- Pilot Bases:
Anchorage; Detroit; Honolulu; Memphis, Tenn.; Minneapolis/St. Paul- Flight Attendant Bases:
In the United States: Boston, Detroit, Honolulu, Los Angeles, Memphis, Minneapolis/St. Paul, New York Kennedy/La Guardia, San Francisco and Seattle/Tacoma. International locations include Bangkok, Thailand; Hong Kong; Manila, Philippines; Osaka, Japan; Beijing; Singapore; Taipei, Taiwan; Tokyo - In Flight Office:Amsterdam
Employees
About 31,000 worldwide.
Route Strengths
Northwest strengthened its U.S. route system by acquiring Republic Airlines in 1986, gaining hubs in Detroit and Memphis. In 1993, Northwest and KLM Royal Dutch Airlines formed a unique alliance offering convenient and seamless service between the United States and cities around the world. In 1998, Northwest and Continental Airlines announced an alliance improving consumer travel options and delivering a wider range of benefits to millions of air travelers in the Americas, Asia and Europe. Northwest also has marketing affiliations with several regional airlines, operating as Northwest Airlink, that offer dozens of connecting flights daily.
Fleet
The airline operates a fleet of more than 500 aircraft including Boeing 747s, and 757s, McDonnell-Douglas DC-9s and Airbus A330s, A320s and A319s. Northwest also is one of the world's largest cargo airlines, operating a dedicated fleet of 14 B747 freighters. It is the only U.S. combination carrier (passenger and cargo service) to operate dedicated 747 freighters.
The Vision of Northwest Airlines
To build together the first choice airline and global alliance network with the best people; each committed to exceeding our customers' expectations every day.
The Checklist for the Future
Run a Great Airline
Providing safe, clean, on-time air transportation with luggage, in a professional and consistent manner, is the core of Northwest's mission. We provide prompt and appropriate service recovery when, despite our best efforts, something goes wrong. Northwest leads the industry in consistent reliability, a source of competitive success and employee pride.
Put Customers First
Employees have made the Northwest Customers First Plan the industry leader. We have an ongoing commitment through Customers First Plus to continue to outpace our competitors by providing the best customer service in the industry. We will also do our utmost to offer the best service recovery in the industry by solving problems on the spot. We will strive to be the first choice for passengers and shippers with innovative technology and courteous, convenient service. This allows us to create more choices and make it very easy for customers to do business with us, with the best schedules and the simplest access to our network.
Focus on People
By taking care of Northwest people -- our greatest asset -- they will take care of our customers and our customers will come back in increasing numbers to travel on the Red Tail. We will achieve this objective through enhanced communications, fair and progressive labor relations, state-of-the-art training, and continued improvements to employee services and facilities.
Build our Network
By expanding service from each Northwest hub, domestically and internationally, by expanding our flying and building our alliances with other carriers we will create robust, profitable and sustainable growth. We will further develop cargo and mail services, enhance sales relationships, and grow capacity by flawlessly executing the long-term fleet plan to take delivery of a new aircraft every two weeks for the next five years.
Secure our Future
The Company must ensure sustainable financial stability through a commitment to profitability and shareholder value. This is key to each employee because job security and prosperity are only guaranteed if we are financially successful. To do this we will execute strategies to improve performance, increase productivity, grow revenues, identify high potential areas for expansion, and strengthen our balance sheet by controlling the cost of doing business. We will continue to improve facilities in all service areas and make the investments necessary to execute the Checklist. Significant improvements are underway to the terminals and runway systems of all five Northwest hub airports. The best single example of this is the new Northwest WorldGateway in Detroit.
Northwest Airlines employs about 40,000 individuals from around the world. Each employee has a story unique to their culture, history and lifestyle, but all are part of the Northwest family. From time to time, we single out remarkable individuals within Northwest that not only make our world better, but yours as well.
2005 President's Award Winners
Dawn M. Carroll
WorldClub Representative
Detroit
Dawn began her career with Northwest as a Reservations Sales Agent in Detroit where she worked for 14 years. She earned numerous certificates of commendation for her exceptional performance and customer service. Dawn subsequently worked as an Indoor Skycap, a Quality Service Assistant, and a Customer Service Agent. Leading by example, Dawn broke down barriers with customers and co-workers through her contagious smile, positive attitude, and collaborative work ethic. Joining the DTW WorldClub in December 2005, she immediately impressed the team with her bright outlook, exceptional problem solving skills, and her uncanny ability to put others at ease. In her first full month in her new position, she had already achieved the highest individual sales. In the 16+ years she has been with Northwest, Dawn has consistently impressed her colleagues and customers with her attitude, energy and professionalism. Dawn consistently performs, always in the spirit of making Northwest a better place for her fellow employees and for Northwest's customers.
Theresa A. Gustafson
Purser / Flight Attendant
Minneapolis/St. Paul
Terry Gustafson, a 25-year Flight Attendant, is well known for her professionalism and customer service. In 2004, Terry received the Excellence Award for her high standards of customer service. She is an effective leader and excels at instilling customer loyalty. She understands the importance of Northwest's customers in securing Northwest's future and has received numerous customer commendations over the span of her career with Northwest. In 2004, she was selected to represent Northwest in an interview for KLM's Inflight magazine "Agent", where she clearly articulated Northwest's commitment to customers and the seamless service provided between NWA and KLM. Terry is also the MSP SLIC Coordinator. She provides assistance and guidance to her peers in bidding procedures and processes. Her expertise in this area is highly valued by both flight attendants and managers. Terry successfully combines outstanding customer service and job knowledge with compassionate and caring leadership. Her commendations from customers, colleagues and managers are numerous throughout her 25 years with Northwest.
Hiroshi Haruno
Director Asia Cargo Operations
Tokyo
Hiroshi Hurano, a 29-year employee, began his career at Haneda Airport in downtown Tokyo on a forklift and ramp tug. His career has taken him through nineteen different positions from the ramp to the counter, from Cargo to Passenger, from operations to sales, from Japan to the U.S. and back again. At each of these way-points, he has excelled. Through his leadership, Haruno-san has overseen the phenomenal growth of Cargo in Japan and then throughout Asia. He is an extremely flexible and creative strategist, an excellent listener and communicator, an adept negotiator with Northwest's business partners, and tireless in his pursuit of a "better way" to do business. Haruno-san has the respect and admiration of his peers and his competitors. He continues to be an invaluable ally understanding the many cultural and demographic requirements throughout Asia. Without his unique gifts, work ethic, and calibrated aggressiveness, NWA Cargo would not have grown to its dominant position in Japan and be as well positioned for like expansion in all of Asia.
Richard A. Kaynor
Captain
Minneapolis/St. Paul
Captain Rich Kaynor has served as the A320 fleet training captain since 1999. He is a great instructor and a respected leader. He has been an industry leader in developing training curriculum and is often asked to speak at industry events where other airlines are interested in the methods the Northwest Airbus program utilizes. Other fleets at Northwest have adopted many of his ideas and pilots regularly comment that the program is the best they have ever experienced. Rich was instrumental in the successful implementation of using the Airbus in Asia. The project included the creation of training materials that enabled Northwest to deploy the A320 in Asia saving the company millions of dollars while also operating new markets. Rich developed innovative tools for pilots on their way to Asia for the first time. In addition, the fleet was able to greatly increase Airbus flying done in Asia during the SARS epidemic. Captain Kaynor's expertise has directly contributed to safety at Northwest; his many contributions have made a significant and long-lasting impact.
George Hua Seng Koh
Manager Station Operations Singapore
Singapore
George Koh has a distinguished record of achievement. During his career, he has been a role model in leading the Northwest team at Singapore's Changi Airport. His knowledge and capabilities are widely recognized and valued by his colleagues and peers. He has built an outstanding team in Singapore. His commitment to training and staff development have allowed Northwest to develop expertise at all levels of the organization. The operational performance in Singapore speaks for itself. In more than a decade of daily passenger flights, the station has met NW Asia's on-time targets year after year. Further, performance in 2005 has exceeded even his high standards and is unmatched in Northwest history - and one that will serve as a standard for many years to come. Goerge Koh's dedication to customer service and commitment to outstanding operational performance make him an outstanding role model and asset to Northwest.
Renee McDermott
Senior Account Executive
Cleveland
In her nearly 23 years with Northwest, Renee has proven time and again how valuable she is to the organization. As a Global Account Executive, Renee has worked with several important and high profile accounts, including Smiths Group, Timken, Guardian, and Dow Chemical. Renee's biggest accomplishment in 2005 was her management of the Philips Electronics account. Due in part to Renee's hard work and perseverance, the negotiations led to the first ever SkyTeam Global Agreement - worth nearly $49 million to Northwest. Renee is dedicated to customer service, exemplified by her efforts to secure a commitment from Northwest to load German language newspapers on the Detroit-Frankfurt flight at the request of the corporate travel manager at Volkswagen. Renee demonstrates her commitment to Northwest as an ASSIST training instructor and through her involvement with the airports in Cleveland and Akron. In addition, Renee is very involved with her community, including participation in the Strongville Women's League, the Community Band, and volunteering at the Food Bank and Fundraising events.
James D. Moore
Analyst
Minneapolis/St. Paul
JD began his career with Northwest in Washington D.C. as a City Ticket Office Agent in 1965. He moved to San Francisco in 1974, and was promoted to Supervisor in 1994. Due to his extensive knowledge, JD was always asked to participate in automation projects such as E-Tickets, Auto Forms, and Electronic Credit Vouchers. Over the past 15 years, JD has been the "go-to guy" who knew the answer to almost everything. He was the ideal person to help Station Sales Accounting automate its reporting of complicated transactions involving commissions, net fares, debit notes and foreign currency billing at international stations. JD automated 80% of the remaining international stations and eliminated paperwork in Revenue Accounting and Credit, resulting in more efficient processing, increased accuracy of sales data, and better service to customers. He also designed solutions to increase collections at airports for ticketing surcharges and paper ticket fees. JD consistently approaches challenges with the same "can-do" attitude. He sees the situation from all sides in his commitment to benefit all - the customer, the agent, and the company.
Dennis Scotland
Consultant - Information Services
Minneapolis/St. Paul
Dennis is a key member of the group responsible for the installation and maintenance of Northwest's world wide data communications network. He demonstrates his passion and commitment to customers day-in and day-out by ensuring critical technology systems are available and reliable. In 2005, Dennis was a member of the IS team responsible for ensuring the network and systems were up and running for the opening of the new Nagoya airport. Although there were significant technology challenges, Dennis made multiple trips to Japan to investigate and resolve the issues, ensuring an operational network in time for the station opening. Over the past fifteen years, Dennis has become an expert on many different types of network technology. He has been instrumental in designing, testing and implementing improved and more efficient solutions throughout the worldwide network. As one vendor described, "Dennis has made our equipment do things our engineers never contemplated!" Dennis often solves issues before they are identified by others. He is highly respected by his peers for his unsurpassed technical knowledge as well as outstanding work ethic.
John B. Shoesmith
Manager Maintenance - Atlantic Region
Amsterdam
John began his career with Northwest at London Gatwick (LGW) in June 1982 as a mechanic. He subsequently rose to Line Maintenance Manager. When LGW closed as a Northwest maintenance station as a result of Northwest's alliance with KLM, John relocated his family to the Netherlands to open up Amsterdam as a Northwest hub. John is Northwest's "can-do" person in Europe. Not only does Line Maintenance rely on him, but others as well for computer problems, location and movement of lost shipments, and location and movement of parts within Europe and to the U.S. Anywhere, day or night, John will establish a recovery plan to move parts and staff or diverted aircraft anywhere within Europe, the Middle East and other parts of the world. John has been instrumental in all U.S. military charters on CRAF from the Gulf War on. In addition to being an extremely capable manager, John also maintains a significant number of qualifications on the 747-200/400, DC-10, and A330. He routinely works on Northwest aircraft and performs engine runs as needed. John does whatever is necessary to ensure the best possible experience for Northwest's customers.
Roger E. Titus
Lead Equipment Service Employee
Minneapolis/St. Paul
Roger has demonstrated outstanding performance throughout his 36 years of employment with Northwest. Described by his peers as good natured, understanding, dedicated and well-respected, he consistently inspires others around him to do their best. His assignment for much of 2005 was Equipment Services Lead in Luggage Reroute. He makes morning sweeps of the main bagroom, FIS, Delta and Continental, and then coordinates all the details. It is this extra effort that results in luggage reuniting with passengers half a day sooner than it otherwise would. But is isn't recognition that drives Roger's performance. He says he just "puts himself in the customer's shoes". Roger is a proven leader and well regarded by his co-workers. If he sees a problem, he fixes it, no matter what the source, and is always the first to offer help to others. Roger personifies Northwest's competitive advantage - its people, as he continues to apply his nearly 40 years of experience to delivering world class customer service.
Mary Ann Volkert
Reservations Sales Agent
Mary Ann has worked for Northwest as a Reservations Sales Agent and Reservations Sales Supervisor for thirty-nine years, and has been a key contributor to Northwest's success. A key competency of Mary Ann's is process improvement and automation. Since joining the Reservations Automation group in 2003, she has been involved in almost every automation initiative for the division. She is utilized as a resource for many departments including Pricing, Yield Management, Fraud, Revenue Accounting and Ground Operations. She brings a real life perspective of how each decision impacts Northwest's customers and the overall operation. She remains committed to ensuring that processes are running smoothly and always looks for better ways to run the business. It is a rarity that Mary Ann does not know the answer to a question; she knows the way it used to be, the way it is now, and how it will look tomorrow. She is constantly striving to improve performance, reduce costs, and streamline the operation to deliver better service to Northwest's customers.
Po S. Wu
Customer Service Agent
Seattle
Customer Service agent Po Wu has been a member of the Northwest team for 19 years. He is great with people, is knowledgeable about all aspects of the operation, and willing to help in any way possible. He is patient with customers, answers all questions, and uses a sense of humor to keep passengers calm during irregular operations. In addition, he has made efforts on luggage adjudication and is excellent at ensuring the collection of excess luggage fees. Po believes in the airline, believes that his efforts matter, and comes to work each day with a positive and contagious attitude; he is fondly remembered by others. On any given day there are numerous passengers, crew members and airport personnel who greet him in the concourse. Po voices any concerns and suggests solutions to areas he thinks Northwest can improve upon. Po is a real assert and Northwest is extremely fortunate to have him as a representative of the airline.
Fare Promotions
- Introductory Sale Fares to Dusseldorf and Brussels
- World Business Class From Newark or JFK on Sale Now
- Best Fare Guarantee on nwa.com
WorldPerks Travel Offers
- Earn 1,000 Bonus Miles between Detroit and San Juan
- Spring Cash and Miles
- Earn Double Miles between Indianapolis and Denver
- Earn Double Miles between Memphis & Denver, Las Vegas or Orlando
WorldPerks Partner Offers
- FTD.com - Earn 25 miles per $1 spent on flowers and gifts
- Send flowers from Teleflora's Flower Club and earn 300 Bonus Miles
- Perkology: Register Now to Earn up to 50,000 Bonus Miles!
Vacation Package Offers
- Save up to $400 to the Riviera Maya
- FREE Nights and Meals in Hawaii
What's New
- Go Mobile with nwa.com
- Nonstop Service Between Minneapolis/St. Paul and Ottawa - Earn 1,000 Bonus Miles
- New Detroit to Europe Nonstop Flights - Earn up to 15,000 Bonus Miles
- Fly Nonstop from Hartford and Earn up to 15,000 Bonus Miles
nwa.com Direct (via RSS)
- Subscribe to Northwest RSS feeds and your RSS reader will alert you with our latest promotions.
Northwest Airlines offers a competitive salary and attractive benefits package, travel privileges and an exciting work environment.
Northwest Airlines Emerges As A Stronger, Globally Focused Carrier
Company rings opening bell on NYSE
EAGAN, Minn. – (May 31, 2007) –Thirteen Northwest Airlines (NYSE: NWA) employees rang the opening bell today on the New York Stock Exchange (NYSE), signaling the completion of the airline’s restructuring process as well as its recommitment to customers and employees.
The thirteen employees, representing the company’s various work groups, are recipients of the President’s Award, the highest honor bestowed on a Northwest Airlines employee. Nominated by their peers, the President’s Award winners were recognized for their ongoing dedication to Northwest and its customers.
Assisting the employees on the NYSE bell podium was Doug Steenland, Northwest Airlines president and chief executive officer. After ringing the opening bell, the Northwest CEO made the first “buy” of new “NWA” common stock.
“Today is a landmark day in the 81 year history of Northwest Airlines. We have successfully repositioned the company as a stronger, globally-focused airline with a great route network, a revitalized fleet, a competitive cost structure and a recapitalized balance sheet,” Steenland said.
“Going forward, we intend to build on our core assets and increase our focus on our customers and employees.”
Discussing the airline’s fleet, Steenland said, “We are continuing to spend more than $6 billion to renew our fleet. Our international fleet now features the Airbus A330, which replaced the DC10 on European and Asian routes. We are proud to be the first North American carrier to operate the new Boeing 787, which we plan to place into commercial service in the fall of 2008.”
“Domestically, we will be introducing the first of 72, dual-class regional jetliners to our customers next week. These new, fuel-efficient jets, which will be flown by Northwest subsidiaries Compass Airlines and Mesaba Airlines, allow us to offer first class seating to more customers while permitting Northwest to open up new routes that were not feasible to operate with larger aircraft.”
Discussing the airline’s route network, the Northwest CEO added, “While Northwest has one of the largest U.S., Canadian and Asia Pacific route networks, we continue to expand our reach through our joint venture partnership with KLM Royal Dutch Airlines and the SkyTeam alliance. In addition, our domestic marketing agreements with Alaska Airlines, Continental and Delta allow us to offer unparalleled schedule convenience to our customers.”
“One of our key focus areas is the continual improvement of our customers’ travel experiences. We plan to spend at least $50 million during the year on product enhancements that we believe our customers will value.”
Steenland added, “We believe the work that was accomplished during our restructuring: achieve a competitive cost structure, develop a more efficient business model and recapitalize our balance sheet will clearly benefit our shareowners. We believe that we have a viable business plan that will continue to deliver profits in the future.”
Discussing employees, the company’s most important asset, Steenland added, “The past 20 months of restructuring, with all the change that the restructuring process entailed, has certainly been difficult for our employees. However, over the past year and a half, NWA’s employees have continued to deliver excellent service to our customers. Without the assistance of our employees, we could not have completed our restructuring in near-record time.”
“Because of their involvement, I am pleased that our employees are already realizing financial benefit in the forms of unsecured claims and profit sharing. In total, we hope to be able to share with employees some $1.6 billion through unsecured claims and profit sharing payments through 2010.”
RESTRUCTURING
On May 18, Northwest completed its restructuring process when Judge Allan L. Gropper of the U.S. Bankruptcy Court for the Southern District of New York signed the order confirming Northwest’s Plan of Reorganization. On May 9, Northwest had announced that 98.4 percent of the dollar amount of claims that voted and 96.9 percent of the airline’s creditors who voted, approved the Northwest Plan.
In preparation for its emergence, the company had announced a new board of directors and it was approved to trade its new common stock on the New York Stock Exchange under the ticker symbol “NWA.”
Trading on the NYSE commenced May 21, on a “when issued” basis (Ticker Symbol: NWA WI). The company began “regular way” trading on May 31, 2007.
Northwest emerged from Chapter 11 protection earlier today after meeting the closing conditions of the Plan and receiving the proceeds from its $750 million new equity rights offering.
In accordance with Northwest’s prior announcements, and as required by the Plan of Reorganization approved by the Bankruptcy Court, the outstanding common stock traded under the ticker symbol NWACQ.PK, and the preferred stock of the company has been cancelled for no consideration, and, therefore, the company’s former stockholders no longer have any interest as stockholders in the company.
FORWARD-LOOKING STATEMENTS
Certain of the statements made in this news release are forward-looking and are based upon information available to the Company on the date hereof. In connection with the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, the Company is hereby
identifying important factors that could cause actual results to differ materially from those contained in any forward-looking statement made by or on behalf of the Company. Any such statement is qualified by reference to the following cautionary statements. The Company believes that the material risks and uncertainties that could affect the outlook of an airline operating under Chapter 11 and in a global economy include, among others, the ability of the Company to continue as a going concern, the ability of the Company to obtain and maintain any necessary financing for operations and other purposes, the ability of the Company to maintain adequate liquidity, the ability of the Company to absorb escalating fuel costs, the Company’s ability to obtain court approval with respect to motions in the Chapter 11 proceedings prosecuted by it from time to time, the ability of the Company to consummate a plan of reorganization with respect to its Chapter 11, the ability of the Company to operate pursuant to the terms of its financing facilities (particularly the related financial covenants), the ability of the Company to attract, motivate and/or retain key executives and associates, the future level of air travel demand, the Company’s future passenger traffic and yields, the airline industry pricing environment, increased costs for security, the cost and availability of aviation insurance coverage and war risk coverage, the general economic condition of the United States and other regions of the world, the price and availability of jet fuel, the war in Iraq, the possibility of additional terrorist attacks or the fear of such attacks, concerns about SARS, Avian flu or other influenza or contagious illnesses, labor strikes, work disruptions, labor negotiations both at other carriers and the Company, low cost carrier expansion, capacity decisions of other carriers, actions of the U.S. and foreign governments, foreign currency exchange rate fluctuations, inflation and other factors discussed herein. Additional information with respect to these factors and other events that could cause differences between forward-looking statements and future actual results is contained in "Item 1. Business – Risk Factors Related to Northwest and the Airline Industry" in the Company's Annual Report on Form 10-K for the year ended December 31, 2006. We undertake no obligation to update any forward looking statements to reflect events or circumstances that may arise after the date of this release. Developments in any of these areas, as well as other risks and uncertainties detailed from time to time in the Company’s Securities and Exchange Commission filings, could cause the Company’s results to differ from results that have been or may be projected by or on behalf of the Company.
Northwest Airlines is one of the world’s largest airlines with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam, and approximately 1,400 daily departures. Northwest is a member of SkyTeam, an airline alliance that offers customers one of the world’s most extensive global networks. Northwest and its travel partners serve more than 900 cities in excess of 160 countries on six continents.
Northwest Airlines is committed to maintaining a corporate culture where men and women of all ages, races, physical abilities, preferences and backgrounds are treated with dignity and respect.
We recognize that valuing and respecting diversity results in improved service, customer satisfaction and a positive work environment. We believe our employees make a world of difference and work to maintain an environment where diversity and inclusion are critical components of our success.
Our Diversity Vision
To support a high performing environment where the individual differences and contributions of employees, customers and business partners are respected and valued. The result of which is a business organization where fairness, trust and integrity govern relationships and the way we do business.
At Northwest Airlines, we recognize and value diversity. We are an Equal Opportunity/Affirmative Action Employer.
|