Wachovia Dealer Services, Inc., the ninth-largest auto finance company in the nation, is a subsidiary of Wachovia Bank, N.A. With regional offices serving 46 states across the country, we provide a broad credit spectrum of lending to the auto, RV and marine industries. In addition, commercial, real estate and floorplan financing as well as an array of banking services are available to dealers through Wachovia Bank. We also offer competitive refinancing programs directly to consumers.
Wachovia Dealer Services has established relationships with nearly 12,500 auto, RV and marine dealers, a consumer loan portfolio of $21.5 billion and a commercial loan portfolio of $3.8 billion through Wachovia Bank.
At Wachovia Dealer Services we are committed to exceptional service. If you have any questions, please call us at 800-289-8004. Personal service is available to you Monday through Friday, from 5 a.m. to 7 p.m. PT.
We are committed to building strong relationships with our nationwide network of preferred dealers. Our commitment is exemplified in our Mission Statement, Brand Promise and Core Values that guide our actions each day.
Our Mission Statement
To be an entrepreneurial, profitable, and integrated auto, marine and RV financial services provider with deep expertise, offering high-value products and services tailored to the needs and desires of the markets we serve, in a way that creates respect and fierce loyalty from customers, associates and the local community.
Core Values
Integrity - Trust and honesty are essential to us. We do what we say we will do. We communicate with candor. We admit our mistakes. We are people who can be trusted.
Respect and Value the Individual - We embrace diversity, seeking new ideas and listening and learning from each other. We appreciate the unique capabilities and contributions of each person. We foster personal growth. We are at our best when fully engaged with our families, friends and communities.
Teamwork - We achieve far more as a team than as individuals. We do not tolerate those who put their own self-serving interest above our customers, colleagues and shareholders.
Service - We are passionately committed to service. Through our dedication to service, we create value to our customers, communities and shareholders.
Personal Excellence and Accountability - We are committed to the highest level of personal performance. Each of us takes our roles and responsibilities seriously.
Winning - As a team, we play to win. We are optimistic, confident and driven by a sense of urgency and a desire to excel. We are focused on the long-term success of Wachovia.
We believe that by taking the time to get to know our customers and the communities we serve, we're better able to understand their needs and goals.
Community Service
Our employees volunteer their time in support of many activities in the communities we serve. Through the efforts of our Associate Activities Team, we raise funds that benefit our local communities by sponsoring book fairs, canned food drives, blood drives, and collecting school supplies.
Non-Profit Fund Raising Events
Our Regional Business Centers are actively involved within their communities. We are particularly successful at creating and managing charity golf tournaments. We identify an important non-profit organization in each of our markets and rally the automobile dealer community to help sponsor these exciting events. Our partnership with our network of preferred automobile dealers makes our events successful as well as fun for all involved.
Our fund raising events have made a significant difference to many worthy non-profit organizations in the communities we serve. Examples include Big Brothers Big Sisters, Loma Linda University Children’s Hospital, Community Works, Muscular Dystrophy, and the Cystic Fibrosis Foundation.
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