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Company Overview 

Yoh, a Division of Day & Zimmermann, delivers talent and workforce solutions in Aerospace & Defense, Engineering, Information Technology, Life Sciences and Telecommunications, helping clients address complexities of managing cost, risk, quality and value of the entire workforce. Founded in 1940, Yoh is headquartered in Philadelphia, PA and operates from 75 locations.

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Customer References - Reporting and KPI Analyst

Job Description 

Yoh has an 8 week contract opening for a Customer References - Reporting and KPI Analyst to join our customer in New York, NY

PROJECT OVERVIEW

  • The Reference Initiative’s goal is to improve the quality of Customer References by increasing the number of holistic reference customers and creating richer content designed to meet customer reference requests.
  • Key objectives for the remainder of 2009 include:
  • Deliver 250 Strategic References, build & manage strategic customer relationships with key accounts
  • Build processes to deliver increased depth of content on our customers in a ‘one-touch’ model
  • Create a Catalog of Services to increase productivity & self-service via scalable programs, systems & tools
  • Build best practice reference services to drive current & future revenue opportunities
  • Develop engagement models & training to influence & accelerate change management

RESPONSIBILITIES
 
  • The selected candidate will drive reporting definition, documentation, quantitative analysis & business requirements for the project.
  • This individual will be driving the overall KPI development / alignment and analyze various existing reporting metrics used today to recommend a consolidated future state strategy for joint KPI review.
  • The candidate will participate in meetings and planning sessions as required to provide recommendations and input based on stakeholder feedback.
  • References Reporting
  • Develop report standard based on new reference KPIs
  • Collaborate with internal (CVM members) and external teams for information delivery and reporting schedule
  • Deliver references reports aligned to CVM budget numbers References Intelligence and analysis
  • References is starting a new process called “reference intelligence" for all stakeholders receiving reference acquisition support
  • Develop format to the analysis (i.e. what information constitutes reference intelligence, what systems does it come from, what sort of “customer voice" feedback is involved and incorporated, etc.)
  • Collaborate with global reference teams to standardize
  • Develop scheduled calls with identified stakeholders to review “reference intelligence"
  • Incorporate pieces into standard references reporting listed above
 


Job Requirements 

  • Must be comfortable with variety of customer databases and financial databases.
  • Must be willing to create reports and identify analysis that best measures references KPIs which may or may not have been measured before by SAP
  • Must be collaborative and develop good working relationships with internal and external project stakeholders
  • Defining metrics / measurement techniques
  • Strong organizational, problem-solving, and analytical skills
  • Highly refined organizational and time management skills
  • Strong communication skills (written and verbal)
  • Must be proactive and exhibit initiative with minimal supervision
  • Advanced customer service and interpersonal skills

Discover all that’s possible with Yoh. Apply now.

 

 

Partnering with Yoh

In addition to great career opportunities, consulting with Yoh comes with its perks:

  • Competitive compensation plans
  • Wide variety of benefit options
  • Yoh Advantage - our consultant rewards program that offers discounts and perks at leading companies and with national brands exclusively for Yoh