To provide support, leadership and direction to assigned operating location(s) to ensure delivery of annual business plans.  The position is a key liaison between the company, our clients and our employees. Candidate select MUST have 5+ years  fixed route experience in a 60+ bus operation. In addition candidate must have a solid airport shuttle operational background. (This is a must for consideration).

·        ·        Business contracts are retained

·        Location(s) profitability expectations are met or exceeded

·        Location(s) safety expectations meet or exceed accident and injury frequency goals

·        Location(s) maintenance expectations meet or exceed company and client maintenance plan standards

·        Client contract expectations are understood and requirements are met or exceeded

·        Customer relations are effectively managed

·        Location employees clearly understand their roles and responsibilities, have the capability to do their work, are highly motivated, coached and counseled to accomplish assigned tasks

·        Develop and maintain positive employee and labor relations

·        Company policies, practices, programs and procedures are learned and adhered to

¨     Effectively manage customer relations through both direct contact and outreach programs

¨     Identify, select, train and mentor location staff

¨     Effectively and frequently communicate with location staff and support team members

¨     Oversees vehicle maintenance plan and ensures fleet availability to meet service requirements

¨     Oversees safety and training programs, plans and processes to ensure compliance with  company, contract and regulatory requirements

¨     Maintain client contact routinely to meet or exceed expectations with Fixed Route service.

¨     Conduct periodic departmental audits

¨     Daily, weekly and monthly review of key operational metrics

¨     All location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations

¨     Implement, promote and adhere to company policies and procedures

¨     Interact with Bridges committee to effectuate positive changes to policies, procedures and programs

¨     Participates in location(s) labor and employee relations activities

¨     Provide insight and information to support location(s) contract renewals

¨     Create and present location(s) annual budget

Annual Budget:  Based on location

Key relationships: Peers, Regional Vice President, Maintenance support staff, Safety support staff, Support Center staff and Client management