Kroger - Company Information

Position Title:
Application Analyst

Department:
Information Systems & Services Position

Reports To:
Manager

FSLA Status:
Exempt

Position Summary:

We currently have an Application Analyst position available in the Software Solutions Organization on the POS (Point of Sale) ACE Store Application team. This position will be primarily focused on project requirement gathering, use case development, functional testing, support and delivery of all POS applications including operating system and middleware. The selected candidate is required to fulfill responsibilities related to creation and implementation of application testing using quality assurance best practices, designing software enhancements, and support POS solutions for new business initiatives. The candidate will be required to interact with operations, vendors, stores, divisions, and most groups within the IS organization and should have a strong general working knowledge of POS. The Application Analyst is responsible for leading in all facets of the systems development lifecycle for application enhancements and existing production systems of various sizes and complexities. The Application Analyst performs many of these tasks independently and communicates with the appropriate teams to ensure that assignments are delivered with the highest of quality and in accordance to standards. The Application Analyst may complete coding or scripting assignments when necessary to meet the needs of the business. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

Collect, document and distribute enhancement requests to both internal and external development teams as designed.
Create and validate use cases with business and operation teams for new POS functionality.
Provide guidance to project teams as a spokesperson for the POS applications and functions.
Develop, implement and maintain quality and test procedures, processes and best practices with quality assurance.
Develop and maintain test plan and test cases with associated test data based upon functional and non-functional requirements. Provide guidance for test execution within the team.
Report and document defects found during test cycles and participate in defect prioritization process.
Coordinate information gathering for quality metrics.
Support functionality for all tasks in the POS arena that include application software releases and enhancement design.
Provide level 3 support for POS and its applications including problem diagnosis, support and resolution.
Partner with appropriate teams to deliver software solutions according to SDLC best practices.
Partner with the appropriate teams to expedite issue resolution and manage to SLAs.
Lead and participate in the design and implementation of large and/or architecturally significant applications.
Champion company standards and best practices. Work to continuously improve software delivery processes and practices.
Build partnerships across the application, business and infrastructure teams.
Support and maintain applications utilizing required tools and technologies. Provide support for applications, including involvement with the appropriate teams. Provide off-hours support (24 x 7) as required.
Establish priorities for enhancements/modifications of application.
Develop programming specifications. May design, code and unit test application code using SDLC best practices for application services functions.
Complete estimates and work plans independently as appropriate for design, development, implementation and rollout tasks.
Assist other personnel on assignments including mentoring or providing on-the-job training to more junior associates. Mentor team members in software development principles, patterns, processes and practices.
May mentor or coach the day-to-day work activities of other junior team members. (Level 87)
Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:

Some of the Behaviors needed to successfully perform this position are:

Leadership Behaviors:

Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.
Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Job Specific Skills:

Analytical – Gathers information needed for analysis; analyzes and defines functional requirements; prepares functional requirements documentation.
Contributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.
Planning and Organizing - Establishing courses of action for self and others to ensure that work is completed efficiently.
Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful for deviations in quality.
Results Oriented – Setting high goals for personal and group accomplishment: using measurement methods to monitor progress toward goal attainment: tenaciously working to meet or exceed those goals while deriving satisfaction from the process of goal achievement and continuous improvement.
Technical Design – Demonstrates knowledge of design concepts; conducts thorough needs analysis; develops designs that meet requirements; addresses scalability and deployment issues.
Technical/Professional Knowledge, Compliance and Skills – Achieving a satisfactory level of technical and professional skill or knowledge in position and/or related areas; keeping up with current developments and trends in areas of expertise. Ensures associates and location comply with laws and regulation applicable to the company.
Technical Support – Displays technical expertise and product knowledge; follows logical process for problem identification; asks questions to clarify and verify information; provides clear, understandable explanations.

POS ACE Application Analyst’