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Quality Assurance Manager

Volunteers of America Greater New York
Location: NY - New York Job Type: Facilities
Base Pay: N/A Required Education: 4 Year Degree
Bonus: Required Experience: At least 5 year(s)
Other: Required Travel: Not Specified
Employee Type: Full-Time Relocation Covered: No
Industry Social Services

Job ID: SHS141





The Quality Assurance Manager provides a valuable resource to program managers and direct care staff who have the basic responsibility to provide the best possible services to their program clients.  The Quality Assurance Manager uses his/her skills in program design, staff training, service evaluation and staff consultation to assist program staff and senior management to achieve this important goal.  Quality assurance activities include insuring the fidelity of adopted service models such as the Teaching Family Model.  




The position requires a bachelor’s degree in a related field and five years experience in program management, staff supervision, program evaluation, and staff training.  Experience with VOA treatment models is preferred.

The position requires a combination of the following knowledge, skills, and abilities:

ability to apply principles of empirical outcome measurement, collect data, establish facts and draw valid conclusions; knowledge of the principles of social learning theory; ability to assess, determine methodologies, and evaluate staff training needs and systems; ability to develop and present training programs to develop staff skills; and ability to communicate clearly and concisely both orally and in writing.


  1. Coordinate with Division Director and program staff to insure that approved systems of data collection, evaluation and quality improvement are in place, operating according to approved procedures, and providing accurate, useful data.
  2. Provide training and follow-up consultation to designated direct care and supervisory staff to insure strong staff skills in delivery of program services including the use of adopted service models.
  3. Participate in quality assurance activities including monitoring outcome data, attending quality assurance meetings, making recommendations to the division director, and providing written reports.  Serves as chairperson of the division’s quality assurance committee.
  4. Conduct internal audits and surveys individually or as part of a team as approved by the Division Director.  Provide result reports and follow up to insure full correction of deficiencies.     
  5. Monitor results of external surveys conducted by licensing, funding and local agencies as well as voluntary certification surveys.  Review corrective action plans prior to submission to the inspecting authority.  Follow up with program staff to implement corrective action plans.  Conduct prevention activities, including mock surveys using outside survey standards.
  6. Supervise assigned staff.


  1. Agency approved data and evaluation systems are in place and providing accurate, useful data.
  2. Staff is highly skilled in delivery of program services including the use of adopted models.  
  3. Quality assurance activities result in achievement of quality goals and continuous improvement of services.
  4. Internal audits and surveys are valued and effective in improving service quality.
  5. Outside survey results meet expectations.  Programs enjoy quality reputations with outside agencies.

6.  Assigned staff are well managed and well led.



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Volunteers of America is an Equal Opportunity Employer.